This can vary based on the specific event and venue. We aim to provide detailed information in each show listing, but you will find the door-opening times on your ticket and should contact the venue directly if you have any questions or concerns. VIP Meet & Greet sessions usually take place before or after the show, be sure to check your ticket for more information on this, and ask the venue if you are unsure as latecomers will be admitted at the discretion of the venue and not eligible for refund.
We strongly recommend that you allow plenty of time for travel, parking, ticket verification, finding your seats, and any activities you’d like to do at the venue such as buying food and drinks, going to the bathroom, or purchasing merchandise. If you are unsure of how long this will take, where to park, or how to find/access the venue please contact them directly for the most up to date information.
If you have any questions about ticket purchases, making changes to your order, cancellations, refunds or the terms and conditions of your purchase, please refer to the ticketing provider listed for your event.
The best way to contact us is by using the form located on our Contact Page, this inbox is regularly monitored and whilst we can’t respond to every enquiry, we aim to get back to most enquiries within 2-3 working days. If your query is urgent, it is usually something best handled by the venue or ticketing provider directly, as we do not have access to your orders and can’t make changes to this.
As we are not a ticketing platform, we do not process any purchases or payment (YET!) so your ticket purchases will go through the event’s selected venue and or ticketing partner. In most cases this is Aberdeen Performing Arts, but if you are unsure, the event page for your specific event will always tell you.
Tickets are non-refundable unless the event has been cancelled, postponed, or rescheduled. Personal expenses including but not limited to travel and accommodation are booked at your own risk and will not be compensated. It is your responsibility to check your tickets; mistakes cannot always be rectified. If you have any questions or requests, please contact the ticketing provider for your chosen show directly.
Generally this is not a problem unless it has been stated explicitly for a specific event. This means that you can purchase tickets as gifts, share tickets with friends, and give them away if you can’t make it. However tickets are non-refundable so please make sure the recipient is available and has not already booked tickets. If you don’t have access to the printed ticket or online e-ticket, it may be useful to have the email address used to purchase the ticket(s) so that the venue team can try to help you.
We are always open to interesting partnerships and sponsorship opportunities that feel right for the Black Tartan brand and audience. Get in touch if you’d like to discuss working with us or amplifying your brand using our events.
This is something we get asked often, drop us an email with your idea and we will be happy to discuss, support, or collaborate if we feel your event fits the Black Tartan brand.
Whilst we would love to get your items signed for you, we get too many requests to make this possible. You can however book a VIP Meet & Greet ticket (subject to availability) for your chosen event, where autographs, photos, videos and lifelong memories are all part of the fun.
Much like getting items signed for fans, we are not in a position to guarantee an introduction or quick hello to any of the show talent. This is to ensure fairness and help our shows run smoothly for all attendees. You can however buy a VIP Meet & Greet ticket (subject to availability) which allows you to get up close and personal with the star(s) of your chosen show.